(The over/under is five hours – I have the under…) Is it due to a legitimate inability to deliver in published time frames, or is the decision driven by a more profit-centered motive, utilizing a crisis as cover? In either case, it is a safe bet that when either carrier reinstates MBG for Ground services, the other will follow suit within hours. We can speculate on the reason(s) for the selective reinstatement of guarantees. However, to date, neither carrier has reinstated MBG for the more widely-used Ground and 2-3 Day Air networks. Generally, this was seen as a very positive sign that COVID’s impact on expected time-in-transit was decreasing. In April, FedEx and UPS reinstated Money Back Guarantees (MBG) for on-time delivery on various express services, mainly Next Day Air and International Express packages.
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